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tajaselSomeone submitted a support request, basically saying "the site interface menu above my profile isn't displaying and I don't know why!" The user suspected it was related to the content of her bio, as it was only a problem on her profile and nobody else's.
zarhooie came into #dw and the following conversation ensued:
04:04:06 <MissKat> Anyone here really really good with HTML?
04:04:10 <MissKat> Specifically, tables and stuff?
04:04:12 <tajasel> MissKat: I can have a go
04:04:18 <MissKat> thanks taj
04:04:18 <exor674> oh god TABLES
04:04:21 <tajasel> for my sins, I can do tables
04:04:22 <exor674> TABLES ARE THE DEVIL
04:04:26 <tajasel> I don't do tables, but I can.
04:04:31 <tajasel> and I will try, for you! <3
04:05:23 <MissKat> I am loved.
She sent me a private message with a link to the support request, and I sat here and examined the HTML in the user's profile to try and figure out what was wrong with it. A good while later, I'd had no luck working it out, so I gave up, and rewrote all the HTML that she'd put in, tested it on my profile, and found that the problem had disappeared. So, I hosted the fixed HTML on my shell and replied to the support request saying "I fixed it! Replace your profile with this and your problem should be solved!" (in a slightly more formal manner, of course) and linked her to the page with the code that she needed.
It was a few more minutes before I realised how completely bonkers I must be for putting that much effort into such a simple support request.
I wish I knew what had broken the profile in the first place...
zarhooie came into #dw and the following conversation ensued:04:04:06 <MissKat> Anyone here really really good with HTML?
04:04:10 <MissKat> Specifically, tables and stuff?
04:04:12 <tajasel> MissKat: I can have a go
04:04:18 <MissKat> thanks taj
04:04:18 <exor674> oh god TABLES
04:04:21 <tajasel> for my sins, I can do tables
04:04:22 <exor674> TABLES ARE THE DEVIL
04:04:26 <tajasel> I don't do tables, but I can.
04:04:31 <tajasel> and I will try, for you! <3
04:05:23 <MissKat> I am loved.
She sent me a private message with a link to the support request, and I sat here and examined the HTML in the user's profile to try and figure out what was wrong with it. A good while later, I'd had no luck working it out, so I gave up, and rewrote all the HTML that she'd put in, tested it on my profile, and found that the problem had disappeared. So, I hosted the fixed HTML on my shell and replied to the support request saying "I fixed it! Replace your profile with this and your problem should be solved!" (in a slightly more formal manner, of course) and linked her to the page with the code that she needed.
It was a few more minutes before I realised how completely bonkers I must be for putting that much effort into such a simple support request.
I wish I knew what had broken the profile in the first place...
Re: DW Support Ninjas: going above and beyond the call of duty!
Date: 2009-05-03 05:29 am (UTC)no subject
Date: 2009-05-03 06:42 am (UTC)no subject
Date: 2009-05-03 03:25 pm (UTC)It's been over 5 years since I did LJ support, which is a bit mindblowing. I was glad I did it, but wouldn't go back to it now, nor on Dreamwidth where I actually support the site and its founders and their aims and stuff, because I got so burned out and would possibly get sucked all the way in again... Watch it doesn't eat your brain too much!